We want to deliver a World Class Experience and Present Flawlessly. To continue that tradition we would like to offer you a frequently asked questions page.
- What is the best way to contact you with questions regarding an order I'd like to place?
If you have any questions please call or e-mail us. If it's after hours we have our landline forwarded to our cell phones so we can be at your service the best that we can.
- How much notice do I need to give for a catering order?
We usually require at least two days notice for orders. During particularly busy seasons, more notice may be required.
- What is your delivery policy?
We cater to our customers as long as the notice and hours are reasonable.
- How are the items on your menu packaged, presented, served, etc.?
Our food is packaged carefully, neatly and securely with no possible way it will come apart during trasportation.
- Can I change my order once it has been placed?
We are usually able to accommodate changes made at least three days before your event. Let us know when submitting your order if you anticipate making any adjustments. If canceled same day, we will charge 100% of the cost.
- What is your cancellation policy?
Please let us know as soon as possible if you need to cancel your order. Orders that are canceled less than two full days before the scheduled event date will be charged 100% of the total invoice. This charge is to cover foods that cannot be used, labor, rental goods, and jobs we may have declined in order to accommodate your event.
- How do I pay for my order (private customers)?
You are welcome to pay with cash or credit card (we accept all major credit cards), but we only accept a personal check two days in advance. We require a credit card to guarantee all orders. Payment is due two days before the pick-up or delivery time. We will charge your card the night before the event, weddings are two weeks before and other major events four days in advance. If we do not receive full payment before the pick-up or delivery time, or are unable to process your credit card for payment, your order will not be fulfilled.
- How do I pay for my order (corporate / institutional customers)?
You will receive your order before the event when paying with a PO also called purchase order.
- Do you do tastings?
Yes, with adequate advance notice we can arrange for you to taste items before you decide to order. In general, we need a week's notice to schedule a tasting. Because we make everything to order, we cannot provide drop-in tasting. We are available for tastings Monday through Thursday, at 2:30 or 7:30 pm only - please contact our catering office to schedule a tasting. Tastings take place in the front room of TLC Catering facility. We do not charge you for tastings. We will cook a maximum of five items. We only do veggies, meat and startch items. There are a few items on our menu that cannot be made for tastings - we'll let you know if you've chosen any of these items.
Here is our fax number (916) 454-0188